Fitness Genes shipping and payment

How long does it take to get my fit-to-fly certificate?

Test results and certificates

How long does it take to get my PCR results?

It wont allow me to upload my test details in the app, what should I do?

Once I have placed my order how long will it take for my test-kit to arrive?

Shipping time

What if I did the test wrong and I ruined my sample?

Test kit damaged or used

What if I never received my order?

What is your refund policy?

What to do if the test-kit I received was damaged/broken during shipment?

Damaged test-kit

What to do if there was a problem with the ordering/payment process? (Technical problem)

Order problems