Depending on your test product, your Klarity app will need permissions to use the camera and access to the photo library.

If you are unable to record or upload a video/photo, please make sure that those permissions are given in your device settings.

You can also try the web app using a browser:

If you still encounter problems, please make a screen shot of the page that is not working and send this together with your App version number to

Without this information, we are unable to help you. Thank you!

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