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Featured articles

• When should I send my sample to the laboratory?
• I received my antigen test kit. What's next and how does the test work?
• Photo or video problems

Antigen

• How reliable is the test result?
• What should I do if someone tests positive for COVID-19?
• I received my antigen test kit. What's next and how does the test work?
• Do I need to send my antigen test off to the lab?
• I want to use my own antigen test. Which tests are allowed?

PCR

• When should I send my sample to the laboratory?
• Can I take the PCR test at home?
• Do I need a PCR test to leave the UK?
• How long does it take to get my PCR results?
• Is there a way to get my PCR test results faster?
• How do I get started once I receive my PCR test-kit?
• What is the difference between a Standard PCR Test or a Premium PCR Test?
• I received my test-kit. What's next and how does the test work?
• View all articles in “PCR”

Klarity apps

• Can I get a certificate without using the app?
• How do I log on to the Klarity app?
• Can I change my password after I have logged on?
• Do I have to download the Klarity app?
• It wont allow me to upload my test details in the app, what should I do?
• I ordered the test for multiple people, can they do the test on their own device?
• Photo or video problems

Certificates

• How do I get my fit-to-fly certificate?
• How long does it take to get my fit-to-fly certificate?
• What exactly is the accreditation of your tests?
• Can I get my results back also on weekends/holidays?
• My PDF with the result is blank.
• UKAS, ISO, CE, Gov.uk accreditation

Appointments

• Do I have to visit a clinic to see the healthcare professional?
• How can I reschedule my appointment?
• Are the online consultations offered on weekends and public holidays?
• I ordered for multiple people, how and when do I add their details?
• Where can i find the QR code?

Shipping

• Which countries do you deliver to?
• What are my shipping options?
• What to do if the test-kit I received was damaged/broken during shipment?
• Once I have placed my order how long will it take for my test-kit to arrive?
• What if I did the test wrong and I ruined my sample?
• Fitness Genes shipping and payment

General

• When should I order my test?
• Which tests do you provide?
• Can the tests Klarity use detect the new variants of COVID-19?
• What to do if there was a problem with the ordering/payment process? (Technical problem)
• When should I take my test?
• Where do I download the Klarity App?
• Are your tests suitable for children?
• Can a child do the test on their own?
• View all articles in “General”