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Featured articles
3 articles
When should I send my sample to the laboratory?
I received my antigen test kit. What's next and how does the test work?
Photo or video problems
Antigen
5 articles
How reliable is the test result?
What should I do if someone tests positive for COVID-19?
I received my antigen test kit. What's next and how does the test work?
Do I need to send my antigen test off to the lab?
I want to use my own antigen test. Which tests are allowed?
PCR
10 articles
When should I send my sample to the laboratory?
Can I take the PCR test at home?
Do I need a PCR test to leave the UK?
How long does it take to get my PCR results?
Is there a way to get my PCR test results faster?
How do I get started once I receive my PCR test-kit?
What is the difference between a Standard PCR Test or a Premium PCR Test?
I received my test-kit. What's next and how does the test work?
View all articles in “PCR”
Klarity apps
7 articles
Can I get a certificate without using the app?
How do I log on to the Klarity app?
Can I change my password after I have logged on?
Do I have to download the Klarity app?
It wont allow me to upload my test details in the app, what should I do?
I ordered the test for multiple people, can they do the test on their own device?
Photo or video problems
Certificates
6 articles
How do I get my fit-to-fly certificate?
How long does it take to get my fit-to-fly certificate?
What exactly is the accreditation of your tests?
Can I get my results back also on weekends/holidays?
My PDF with the result is blank.
UKAS, ISO, CE, Gov.uk accreditation
Appointments
5 articles
Do I have to visit a clinic to see the healthcare professional?
How can I reschedule my appointment?
Are the online consultations offered on weekends and public holidays?
I ordered for multiple people, how and when do I add their details?
Where can i find the QR code?
Shipping
6 articles
Which countries do you deliver to?
What are my shipping options?
What to do if the test-kit I received was damaged/broken during shipment?
Once I have placed my order how long will it take for my test-kit to arrive?
What if I did the test wrong and I ruined my sample?
Fitness Genes shipping and payment
General
11 articles
When should I order my test?
Which tests do you provide?
Can the tests Klarity use detect the new variants of COVID-19?
What to do if there was a problem with the ordering/payment process? (Technical problem)
When should I take my test?
Where do I download the Klarity App?
Are your tests suitable for children?
Can a child do the test on their own?
View all articles in “General”